One leader behavior reduces turnover intention by
Want to know what it is?
Watch the video.
What People are Saying…
How Approachable Leadership Helps Reduce Turnover and Improve Retention…
Improved my Professional and Personal Relationships
“I’ve used his 3-question strategy every day, both in my personal and professional relationships, to become a better coach, sister, and friend.” Lori, Business and Entrepreneurial Services Coordinator
Two Immediate Takeaways
“I was able to immediately incorporate the ideas from the concept of approachable leadership into an employee disciplinary discussion. The ideas of understanding the level of confidence it takes an employee to talk to their supervisor and the ability for a supervisor to show compassion and understanding even if they do not agree with the situation to help hold a dialogue with the employee were two immediate takeaways I utilized.” Joey, Workshop Attendee
Reduced Turnover and Tension
“I’ve noticed a big difference at our facility. It’s a very positive feel & feedback from my people. Instead of, ‘I’ll get to it’ attitude, they now go with their people. .. listen & act. There was a tension here that’s been reduced. And, our turnover is now less.” Dennis, Plant Manager
More People Approach Me After the Workshop
“SLC” has got to be universal across all shifts and all buildings. Since I’ve been working on my ‘Challenge’, I’ve noticed a greater number of people coming to my office. I now invite them to sit down when they do.” Brian, Workshop Attendee
Work is More Fulfilling and Fun
“The ’60-Day Challenge’ woke me up. In my communications, I found I hadn’t made myself as clear as I thought I had. When I asked the first question, I did get some, ‘Yeah, right!’ type responses. But, I stayed with it. Personally, this effort made me feel very good. Now, it’s like, ‘Good Morning Viet Nam!’ when I come in. I’m more focused and on task. Work is now more fulfilling. I’m having fun coming in to work.” Fred, Workshop Attendee
I’m Enjoying Coming to Work Again
“I’m using and asking the “3 Questions”. I’m working on reducing the ‘PITA’s’. I love giving positive feedback. I’m enjoying coming in again.” Orly, Workshop Attendee
Stop-Listen-Confirm Helped Me Connect Better with Staff
“I have a problem “multi-tasking”: keeping on the computer when people stop by my office to ask a question or talk. I was listening… but… not really listening. And, I had a habit of working on my answer to their question before they were finished with their comments. I’m now adopting the “SLC” principle.” Ray, Training Attendee
If you haven’t stumbled across The Coaching Habit yet, now’s the time.
The Coaching Habit is sneaky-sophisticated. And better yet, easy to read. Being such a fan of the book, I was so grateful when the author, Michael Bungay Stanier, agreed to take a few minutes to give us some insight.
Here’s our conversation.
Phil: What inspired you to write The Coaching Habit?
Michael: My company earns its way by teaching busy managers how to coach in 10 minutes or less. The book grew out of lessons taught and lessons learned. And behind all of that was my desire to make coaching…or better said, being more coach-like…something that everyone feels they can do.
Phil: What do you think are the top 3 takeaways leaders will get from your book…
What does staff appreciation have to do with managing change?
ATD’s Change Again? article gives some hard-to-ignore reasons for why you want to focus on staff appreciation when managing change.
“When staff feel appreciated, resistance diminishes.”
Remember the three reasons people resist change.
They don’t get it (an information gap);
They don’t like it (an emotional reaction); or
They don’t like you (a relational trust issue).
Think about how staff appreciation impacts each of these three areas.
When a person doesn’t feel appreciated, it’s safe to assume that there’s a lot of noise going on in his head. Most of the time he’s just talking to himself. Why does he stay? Is there some place else he could be? Somewhere he could get more recognition? Do something different? Maybe make more money? Meanwhile, he’s trying to find the headspace to actually get his work done. Then you throw a new change effort on top of that.
Managing change is difficult.
It’s one of the hardest things for leaders to get right. This is because effectively managing change requires leaders to put strategy aside and get real with their people.
Remember our article on Boston Consulting Group’s DICE model? This model is such a valuable resource for those looking to assess the hard factors behind managing change. Have you set a clear and attainable timeline? Did you thoughtfully configure the team? Did you designate the appropriate kind of leader? (The people person rather than the over-achiever.) Have you considered how this change project affects the other duties of your team? Does some work need redistributed?
Wondering how to be a good manager? Great question.
Do you want to know how to be a good manager? For us, it’s simple. You must be less invading and more inviting. When things get stressful (and let’s face it, these days when aren’t they stressful) it is easy for you to become an additional burden to your team. But that’s when leaders get headed down the wrong path. People don’t grow, excel, or shine when they have no room to breathe.
When we teach leaders how to be a good manager we explain the key to keeping morale high without suffocating your team through micro-management is to create a comfortable space where they come to you when things are off track. Think about the space around you. The energy you put off. The ease with which someone feels they can approach you. When they do approach you, do you invite the interruption or are you put off by it?
Can you really change everything if you change your perspective?
Why not? There is one thing we know for sure. The way you see your self, your work, your friends, your world, has a direct connection to the way you feel about your self. Your work. Your friends. Your world. There are many things in life that are outside our control. But our perspective is not one of them. Change your perspective and you just might change everything.
This is the last bit of advice David Allan gives us on how to fall in love with your job. We wrote about the first two steps – hacking your job and improving relationships with coworkers – here and here.
People want to feel like their work is meaningful. We say that a lot these days. Do you believe it yet? Maybe you’re one of the people still trying to come around to that perspective. (Ah, perspective). We understand. Twenty years ago, few people required meaning to stay at a job. That doesn’t mean they didn’t crave it. Or didn’t feel the effects of the lack there of. It just means they wouldn’t quit their job over it. That’s not true anymore.
If you can’t get along with coworkers you won’t love your job.
Recently we discussed David Allan’s first tip for falling in love with your job—hack it. This is part 2 of 3 in the How to Fall in Love with Your Job series.
Allan’s second tip has to do with how to get along with coworkers.
We all know that coworkers mostly fall into the “things about my job that I don’t have control over” category. We don’t get to pick who we work with. But the fact is, how we get along with coworkers (our relationships with them) has a direct impact on our daily lives. It can impact how we feel about ourselves and our work. And we do have control over how we choose to interact with people placed into our lives.
Here are three tips for how to get along with coworkers.
You have the power to take control of your job.
More than half the people in the U.S. don’t like their jobs. This, according to the Conference Board Research Group in their most recent annual survey. What’s more, our nation has been hovering at this spot for at least the last 16 years.
It’s not that surprising though is it? Most people’s day jobs have very little to do with their passions. Sure, on occasion, we get a spark of accomplishment from our jobs. We enjoy a good challenge or creative brainstorming session. But for the most part, we work because we must work. And most days we’d prefer to be somewhere else. But we show up. We’re always going to show up. And if we’re going to show up, why not make the most of it?
Earlier this week, Fast Company released an article all about learning how to put your team at ease. Gwen Moran, author of the piece, provides 8 simple ways to be more approachable and "fine-tune" your communication skills. Guess who kicked off the discussion? That's...
Relationships are a two way street.
This is what makes them so challenging. As a leader who wants to have great relationships with your team, it’s easy to think that knowing that about yourself is enough. But what about all the things you don’t know about yourself. The things people see in you that you don’t see in yourself.
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People are not just going to come up to you and say “Hey, I’m uncomfortable approaching you.”
That’s why it’s so important that we as leaders learn to recognize the signs associated with approachability. This is what our tool, the Recognizing Gaps Tool, is all about. It teaches you the three main areas to look at in order to discover just how comfortable your team members are with you. This is extremely important information to know as your level of approachability directly effects your knowledge of what is actually going on in your organization and amongst your team.
Turnover is expensive.
Turnover costs companies anywhere from 16% to over 300% of annual salary (for the highly skilled—the ones most likely to leave). Companies lose productivity, valuable organizational memory, relationships, and often intellectual property. Critical activities stall and die while searching for new talent.
What’s more, nearly 20% of employees will voluntarily quit their job this year. You read that right: 20%. Why? With mortgages to pay, kids to clothe and put through college, and stuff to buy, what makes a person so fed up that they quit?
The fact is that to a very large degree your relationship with your people is the difference between whether people stay or go. That’s what makes leadership such a tough gig. You are the glue.
What can we do to stop the turnover madness?
Active disengagement costs US companies between $450 and $550 billion annually. Does active disengagement at your company contribute to that shockingly high number? I've got bad news - it does. Every company does its share. Because we all have actively disengaged...
As leaders, criticism is inevitable.
Criticism is inevitable because mistakes are inevitable. We are going to overlook some things that we should have paid more attention to. We are going to make decisions that prove to be the wrong ones. We are going to say things that we shouldn’t have said. We will fall short at times. We’re human.
Accepting that reality is the first step to being able to respond to criticism with steady assurance, class, and understanding. The video above shows Steve Jobs doing just that.