Finding Solutions

Finding Solutions

 Problems & Decision Making | Seeking Solutions

When faced with a challenge, how many problem solving tools are in your toolbox?

This practical module is designed to fill your problem solving toolbox and teach you basic strategies for determining which tools are most likely to help in specific situations. This module is about building up mental models you can use to help solve problems. Key learning objectives in this module include:

  • Tapping into your team
  • Defining and analyzing
  • Decisions and buy-in

Handling Discipline

Handling Discipline

The Discipline Process | Self-Accountability

Every once in a while performance problems lead to a fork in the road. How do approachable leaders respond?

Approachable leadership is rooted in assuming everybody wants to do their best. How do you deal with the occasional situation where that assumption just isn’t true? Or when someone’s best just isn’t enough for them to be successful? This module teaches the approachable way to deal with discipline and termination. In this module you learn:

  • Discipline as development
  • Seven steps of just cause
  • Contracting for results
  • Ending the relationship with respect and dignity

Coaching

Coaching

 Coaching for Performance | Managing Performance Gaps

How do approachable leaders deal with someone who isn’t living up to their potential?

How do you help someone see the gap and eliminate it? Key learning objectives in this module include:

  • The power of developing people
  • Identifying performance gaps
  • The Assess/Coach/Follow-Up model

Mediating Conflict

Mediating Conflict

Mediating Conflict | The Leader’s Role

This is how approachable leaders help coworkers handle conflict at work and other difficult situations.

Mediating conflict is an important skill for any leader. A big part of doing it well is keeping calm and helping others resolve the issue themselves – facilitating resolution instead of forcing it (which rarely works). Key learning objectives include:

  • The facilitation model
  • The victim-perpetrator-savior trap
  • Facilitation skills

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