What People are Saying…
How Approachable Leadership Helps Reduce Turnover and Improve Retention…
Reduced Turnover and Tension
“I’ve noticed a big difference at our facility. It’s a very positive feel & feedback from my people. Instead of, ‘I’ll get to it’ attitude, they now go with their people. .. listen & act. There was a tension here that’s been reduced. And, our turnover is now less.” Dennis, Plant Manager
Improved my Professional and Personal Relationships
“I’ve used his 3-question strategy every day, both in my personal and professional relationships, to become a better coach, sister, and friend.” Lori, Business and Entrepreneurial Services Coordinator
Stop-Listen-Confirm Helped Me Connect Better with Staff
“I have a problem “multi-tasking”: keeping on the computer when people stop by my office to ask a question or talk. I was listening… but… not really listening. And, I had a habit of working on my answer to their question before they were finished with their comments. I’m now adopting the “SLC” principle.” Ray, Training Attendee
Work is More Fulfilling and Fun
“The ’60-Day Challenge’ woke me up. In my communications, I found I hadn’t made myself as clear as I thought I had. When I asked the first question, I did get some, ‘Yeah, right!’ type responses. But, I stayed with it. Personally, this effort made me feel very good. Now, it’s like, ‘Good Morning Viet Nam!’ when I come in. I’m more focused and on task. Work is now more fulfilling. I’m having fun coming in to work.” Fred, Workshop Attendee
I’m Enjoying Coming to Work Again
“I’m using and asking the “3 Questions”. I’m working on reducing the ‘PITA’s’. I love giving positive feedback. I’m enjoying coming in again.” Orly, Workshop Attendee
During the Approachable Leadership Workshop Your Leaders Will:
- Practice and get comfortable using approachability behaviors;
Deal with obstacles and roadblocks they will encounter on their approachability journey;
Understand the importance of follow-through and how to handle situations they can’t fix;
Identify opportunities to apply approachability as soon as they leave the workshop;
Choose a co-mentor to work with and support them as they build their “approachability muscle memory”
The Approachable Leadership Workshop
The Second Step in Your Approachability Journey The Approachable Leadership Workshop is the start of your team’s approachability journey. This half-day, experiential learning gives leaders a chance to dive deep into the behaviors and skills that set Approachable Leaders apart from the rest. During each Workshop you get a chance to practice and coach others on what works – and what doesn’t. You finally commit to work with at least one other learner after class on applying what you learned in your daily practice at work and at home.
The Workshop is the first step in the Approachable Leadership Learning System (ALLS). The ALLS is a series of 12 additional learning experiences, each focused on a different leadership skill or behavior taught through the lens of the Approachable Leadership model. Click to learn more about the learning system and the adult learning design principles we use in all of our training experiences.
What More Highly Skilled Managers Mean to You
- Lower turnover (71% reduced turnover intention)
- 88% increase in organizational citizenship (including “gritting through” change)
- Increased engagement and enjoyment of work (89% improvement)
- Innovative learning design (see below) means great flexibility
- Translation of content into industry- and/or company-specific culture
- Company branding of content
- Additional subject matter development
- You deliver yourself (we coach your facilitators to deliver each Huddle experience)
- Also available as an instructor-led session by our experts (onsite or at an offsite location convenient to you)
- Live interactive webinars also available
The Learning System
Does your company struggle with: Turnover?
Resistance to Change?
Simple = Powerful
Each Huddle is built around one big idea. This is a core concept that will impact a supervisor’s ability to lead his or her employees or team members. We then focus on three or four leverage points to provide a handle on that big idea – a habit, process, or tool that can be practiced, implemented and evaluated. The Approachable Leadership Workshop is the blueprint for approachable leaders – each online Huddle provides tools and skills to successfully build out this design. Huddles are designed to be quick training experiences – each online lesson lasts just a few minutes and can be done anytime on any device. Each online Huddle contains a month’s worth of content (about 1 lesson per week) that reinforces a key concept from the Workshop.
12 Practical, Engaging Online Development Opportunities for Your Approachable Leaders
What’s Next? This is where it all begins. You’ve experienced our Workshop or Keynote presentation and now are ready to take the next step to becoming an Approachable Leader. During this 30-day course you will start building the foundation of approachability.
This Huddle teaches the 4 Execution Habits of Approachable Leaders. The habits are based on the C.O.P.E. model and the keys to execution: Capture, Organize, Prioritize and Execute.
This Huddle teaches the Hero Assumption and the key question: Do You Have What You Need? Topics include: Recognizing your assumptions; and using If/Then triggers to choose the Hero Assumption
Leaders must reduce friction (the F-Word), creating the right space so the team members can do their best work. Topics include: The PITA principle and the second question: What would make work better?
This Huddle teaches the Progress Principle and the third question of Approachable Leadership, What’s next? Topics include: Focus on Progress, not “happiness,” Journey vs. Destination, and The Win, Know, Show Progress Model.
This Huddle teaches how to recognize Power Distance Gaps, and how to shrink those gaps: Topics include: What happens when Power Distance is low? Recognizing gaps; and how to shrink gaps.
This Huddle teaches the power of connection and the Approachability Window: Open, Hidden, and Blind Spots; How to share with others; and How to ask for feedback.
This Huddle teaches the starting point of connection: Openness or Right Space. Topics include: What physical space says about you, What do you see when you look in the mirror, and Welcoming Behaviors.
This Huddle teaches how to Stop, Listen, Confirm, and Collaborate. Key topics include: Right Feeling and Empathy, Listening vs. Fixing, and Problem-Focused Questions vs. Solution-Focused Questions.
This Huddle teaches how the best leaders motivate others. Topics include: The Biggest Lie We Tell Leaders, Why the Best Leaders “Disappear”, and The Right Way to Motivate
Leadership is a journey, not a destination. Where will you go next? In this lesson you will: Look Back, Map Out a New Destination, and Look for Guides
An effective learning experience isn’t a one-time “event” or class. For learning to really impact daily behavior it must be repeated and focus on practical “chunks” of learning that can be implemented easily and built over time. The Approachable Leadership Learning System has been designed from the ground up to take advantage of the latest adult learning design principles. We call these learning chunks “active intervals” and you can think of them like “reps” you add when trying to get stronger in the gym, track or the pool. Whether you take advantage of the live Workshop, live Learning System Modules, or a Self-Directed Learning Experience (coming soon), each Approachable Leadership learning experience builds in the following key “active interval” design elements.
- Advance Reading
- Checking in Quiz
- Presentation of Concepts
- Student Worksheet
- Practical Exercises
- Action Planning
- Active Interval Reinforcement
Checking In Quiz
Presentation of Concepts
Active Interval Reinforcement
What Our Customers Say:
Don’t just take it from us, here’s what other Approachable Leaders have to say:
“I recently attended the Approachable Leadership Session with Phil Wilson at the CUE Conference in Denver. It was a great session, the content and the materials really help you think about your leadership skills and where you can grow. It also makes you think about the leadership in your organization and how you can apply this when you get back to “real life”. I loved the interactive sessions, they really help you learn some new techniques. Phil does a great job involving the participants and keeping everything moving at a great pace. I am so enthralled with this training that I am currently working to bring Phil to our location to put my troops thru the paces for approachable leadership!“
One leader behavior reduces turnover intention by 71% Curious? The Approachable Leadership Keynote reveals:
- What many “experts” get wrong about engagement – and why “happy” employees often aren’t the most productive;
- The clear signal to watch for to tell if your employees are really engaged;
- Why some leaders fail and others – who you think will fall on their face – succeed;
- How 3 simple questions can transform your leaders (and maybe even improve your love life!)
Why bring the Approachable Leadership Keynote to your organization?
What predicts “above and beyond” behavior more than any other factor?
Source: Journal of Management Development, Vol. 24 No. 10 (2005)
- Desire for Money or a Gift 29% 29%
- Desire to Improve Job or Organization 45% 45%
- Approachable Supervisor 88% 88%