What People are Saying…
How Approachable Leadership Helps Reduce Turnover and Improve Retention…
Reduced Turnover and Tension
“I’ve noticed a big difference at our facility. It’s a very positive feel & feedback from my people. Instead of, ‘I’ll get to it’ attitude, they now go with their people. .. listen & act. There was a tension here that’s been reduced. And, our turnover is now less.” Dennis, Plant Manager
Simply put, people want to work with those who are approachable. Phillip Wilson does an excellent job bringing to life actionable steps with his book “The Approachability Playbook”. The book and seminar sessions offer participants a way to discover opportunities within themselves and provide the tools to be successful. These tools are a game changer for any leader.
Two Immediate Takeaways
“I was able to immediately incorporate the ideas from the concept of approachable leadership into an employee disciplinary discussion. The ideas of understanding the level of confidence it takes an employee to talk to their supervisor and the ability for a supervisor to show compassion and understanding even if they do not agree with the situation to help hold a dialogue with the employee were two immediate takeaways I utilized.” Joey, Workshop Attendee
More People Approach Me After the Workshop
“SLC” has got to be universal across all shifts and all buildings. Since I’ve been working on my ‘Challenge’, I’ve noticed a greater number of people coming to my office. I now invite them to sit down when they do.” Brian, Workshop Attendee
I’m Enjoying Coming to Work Again
“I’m using and asking the “3 Questions”. I’m working on reducing the ‘PITA’s’. I love giving positive feedback. I’m enjoying coming in again.” Orly, Workshop Attendee
Improved my Professional and Personal Relationships
“I’ve used his 3-question strategy every day, both in my personal and professional relationships, to become a better coach, sister, and friend.” Lori, Business and Entrepreneurial Services Coordinator
Stop-Listen-Confirm Helped Me Connect Better with Staff
“I have a problem “multi-tasking”: keeping on the computer when people stop by my office to ask a question or talk. I was listening… but… not really listening. And, I had a habit of working on my answer to their question before they were finished with their comments. I’m now adopting the “SLC” principle.” Ray, Training Attendee
Work is More Fulfilling and Fun
“The ’60-Day Challenge’ woke me up. In my communications, I found I hadn’t made myself as clear as I thought I had. When I asked the first question, I did get some, ‘Yeah, right!’ type responses. But, I stayed with it. Personally, this effort made me feel very good. Now, it’s like, ‘Good Morning Viet Nam!’ when I come in. I’m more focused and on task. Work is now more fulfilling. I’m having fun coming in to work.” Fred, Workshop Attendee
During the Approachable Leadership Workshop Your Leaders Will:
- Practice and get comfortable using approachability behaviors;
Deal with obstacles and roadblocks they will encounter on their approachability journey;
Understand the importance of follow-through and how to handle situations they can’t fix;
Identify opportunities to apply approachability as soon as they leave the workshop;
Choose a co-mentor to work with and support them as they build their “approachability muscle memory”
The Approachable Leadership Workshop
The Second Step in Your Approachability Journey The Approachable Leadership Workshop is the start of your team’s approachability journey. This half-day, experiential learning gives leaders a chance to dive deep into the behaviors and skills that set Approachable Leaders apart from the rest. During each Workshop you get a chance to practice and coach others on what works – and what doesn’t. You finally commit to work with at least one other learner after class on applying what you learned in your daily practice at work and at home.
The Workshop is the first step in the Approachable Leadership Learning System (ALLS). The ALLS is a series of 12 additional learning experiences, each focused on a different leadership skill or behavior taught through the lens of the Approachable Leadership model. Click to learn more about the learning system and the adult learning design principles we use in all of our training experiences.
What More Highly Skilled Managers Mean to You
- Lower turnover (71% reduced turnover intention)
- 88% increase in organizational citizenship (including “gritting through” change)
- Increased engagement and enjoyment of work (89% improvement)
- Innovative learning design (see below) means great flexibility
- Translation of content into industry- and/or company-specific culture
- Company branding of content
- Additional subject matter development
- You deliver yourself (we coach your facilitators to deliver each Huddle experience)
- Also available as an instructor-led session by our experts (onsite or at an offsite location convenient to you)
- Live interactive webinars also available
The Learning System
Does your company struggle with: Turnover?
Resistance to Change?
The Approachable Leadership Learning System is the only system proven to measurably help your first level leaders shrink all 3 of these “silent killers” destroying companies today.
Simple = Powerful
Each Huddle is built around one big idea. This is a core concept that will impact a supervisor’s ability to lead his or her employees or team members. We then focus on three or four leverage points to provide a handle on that big idea – a habit, process, or tool that can be practiced, implemented and evaluated. The Approachable Leadership Workshop is the blueprint for approachable leaders – each Learn and Lead Huddle provides tools and skills to successfully build out this design. Huddles are designed to be quick training experiences – each lasts under one hour.
“We tell our executives that the key to their success is to rely on their first-level managers, to set an example themselves, and to praise in public when someone has done a good job.”Fred Smith
12 Practical, Engaging Development Opportunities for Your Approachable Leaders
An effective learning experience isn’t a one-time “event” or class. For learning to really impact daily behavior it must be repeated and focus on practical “chunks” of learning that can be implemented easily and built over time. The Approachable Leadership Learning System has been designed from the ground up to take advantage of the latest adult learning design principles. We call these learning chunks “active intervals” and you can think of them like “reps” you add when trying to get stronger in the gym, track or the pool. Whether you take advantage of the live Workshop, live Learning System Modules, or a Self-Directed Learning Experience (coming soon), each Approachable Leadership learning experience builds in the following key “active interval” design elements.
- Advance Reading
- Checking in Quiz
- Presentation of Concepts
- Student Worksheet
- Practical Exercises
- Action Planning
- Active Interval Reinforcement
About one week prior to the module, the learner receives a short reading assignment. This starts the student thinking about the core concept for that module. This might be a link to a short video or an article online.
Each module is built on an infographic that contains all of the content, models, exercises, diagrams, forms and checklists used in the module. This is completed during the learning event and is a handy way to review material and reference after the learning event.
Whenever possible learners are paired with other classmates to engage in the action planning process together. In addition to coaching each other they commit to be “accountability partners,” increasing the likelihood each will implement the skills learned.
Checking In Quiz
Just prior to the start of the class (or at the beginning of a live class session) students take a short quiz designed to heighten awareness of key terms, assess familiarity with the subject matter, and increase motivation to learn.
Learners will engage in one or more exercises designed to provide an opportunity to engage in the skills learned, or to use some of the tools and resources provided. This also gives learners a chance to watch and coach others, a critical way to cement new skills and behaviors.
A post-session quiz, similar to the pre-training “Checking In” quiz, is used to test the learner’s grasp of the concepts and build confidence in the new skills.
Presentation of Concepts
Presentations can be delivered by a live trainer at your location, on a live webinar, or in an online learning experience. This is where module content is reviewed, including open discussion, practice exercises, polling, videos, and other media.
Learners plan concrete next actions learners to take new skills and behavior into the workplace. Each participant is encouraged to anticipate obstacles and to observe and track progress. This is often done with a co-mentor who serves as an accountability partner.
Active Interval Reinforcement
After the training learners receive a series of emails to remind and reinforce key concepts, spaced over several months. Each includes brief, helpful tips to additional articles, resources, and exercises that reinforce and re-engage use of key learnings.
What Our Customers Say:
Don’t just take it from us, here’s what other Approachable Leaders have to say:
“I recently attended the Approachable Leadership Session with Phil Wilson at the CUE Conference in Denver. It was a great session, the content and the materials really help you think about your leadership skills and where you can grow. It also makes you think about the leadership in your organization and how you can apply this when you get back to “real life”. I loved the interactive sessions, they really help you learn some new techniques. Phil does a great job involving the participants and keeping everything moving at a great pace. I am so enthralled with this training that I am currently working to bring Phil to our location to put my troops thru the paces for approachable leadership!“Laurie Galmeyer
“Your workshop demystified what connecting with another human being – whether employee, client, or spouse – can be like. I’ve used his 3-question strategy every day, both in my personal and professional relationships, to become a better coach, sister, and friend.”Lory Broyles
“Phil is masterful in his approach and paints a compelling vision. He has the ability to capture an audience’s attention and take them on a journey through images and anecdotes. Whether you have 1 or 100 supervisors in your organization, I would recommend Phil Wilson’s “Approachable Leadership” session. And learning how to live longer and make more money wasn’t so bad either.”W. Alex Koch
One leader behavior reduces turnover intention by 71% Curious? The Approachable Leadership Keynote reveals:
- What many “experts” get wrong about engagement – and why “happy” employees often aren’t the most productive;
- The clear signal to watch for to tell if your employees are really engaged;
- Why some leaders fail and others – who you think will fall on their face – succeed;
- How 3 simple questions can transform your leaders (and maybe even improve your love life!)
Why bring the Approachable Leadership Keynote to your organization?
What predicts “above and beyond” behavior more than any other factor?
Source: Journal of Management Development, Vol. 24 No. 10 (2005)
- Desire for Money or a Gift 29%
- Desire to Improve Job or Organization 45%
- Approachable Supervisor 88%
Compelling. Powerful. Engaging.
Bring our compelling Approachable Leadership™ Keynote Presentation to your company. This 60-90 minute presentation’s message of personal leadership is appropriate for leaders of all levels. Engaging, interactive, and delivered with a unique blend of humor and hard research, your team will walk away moved to begin their own approachability journey.
Practical. Designed for You.
Practical takeaway. That is the key focus to all of our training. Each workshop participant walks away with one key focus area unique to them, along with a practical tool they can use to improve that one area. Learners get opportunities to practice skills, use new tools and try “brain hacks” that help them short-circuit bad habits and build great ones.
Soft Skills. Hard Research.
A lot of “soft skills” leadership training is just that – soft. Approachable Leadership delivers practical tools that you can use as soon as you walk out the room. Its principals were shaped while transforming leaders in some of the country’s most toxic workplaces. It’s also based on deep research – review the research on Approachable Leadership here.