Mediating Conflict | The Leader’s Role

This is how approachable leaders help coworkers handle conflict at work and other difficult situations.

Mediating conflict is an important skill for any leader. A big part of doing it well is keeping calm and helping others resolve the issue themselves – facilitating resolution instead of forcing it (which rarely works). Key learning objectives include:

  • The facilitation model
  • The victim-perpetrator-savior trap
  • Facilitation skills