Mediating Conflict

Mediating Conflict | The Leader’s Role

This is how approachable leaders help coworkers handle conflict at work and other difficult situations.

Mediating conflict is an important skill for any leader. A big part of doing it well is keeping calm and helping others resolve the issue themselves – facilitating resolution instead of forcing it (which rarely works). Key learning objectives include:

The facilitation model
The victim-perpetrator-savior trap
Facilitation skills

Related Approachable Leadership Learning System Opportunities

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Communicating Effectively

Effective Communication | Connecting with Others

How do approachable leaders connect with others in their day-to-day communication?

In this course you learn the fundamentals of effective communication, a critical skill for approachable leaders. Many leaders get communication wrong and don’t understand why people misunderstand them. In this module we help unravel the mystery and learn a simple model that works. Key learning objective for this module include:

The communication model
Listening skills
Timing, clarity, simplicity

Related Approachable Leadership Learning System Opportunities

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What Others Say About Approachable Leadership

Here is what others have to say about recent Approachable Leadership Keynotes and Workshops.

Great Interactive Session, New Techniques

"I recently attended the Approachable Leadership Session with Phil Wilson at the CUE Conference in Denver. It was a great session. I loved the interactive sessions, they really help you learn some new techniques. Phil does a great job involving the participants and keeping everything moving at a great pace. I am so enthralled with this training that I brought Phil to our location to put my troops thru the paces for approachable leadership!"
Laurie Galmeyer, Director of Human Resources, ETFN

Masterful Approach Captured Audience

“Phil is masterful in his approach and paints a compelling vision. He has the ability to capture an audience’s attention and take them on a journey through images and anecdotes. Whether you have 1 or 100 supervisors in your organization, I would recommend Phil Wilson’s “Approachable Leadership” session. And learning how to live longer and make more money wasn’t so bad either.”
W. Alex Koch, Manager of Positive Associate Relations, TJX

Demystifies Leadership, Use Lessons Every Day

“Your workshop demystified what connecting with another human being – whether an employee, client, or spouse – can be like. I’ve used his 3-question strategy every day, both in my personal and professional relationships, to become a better coach, sister, and friend.”

Lori Broyles, Business and Entrepreneurial Services Coordinator, Francis Tuttle Technology Center

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