One leader behavior gets 88% more “above and beyond” performance.
Want to know what it is?
Watch the video.
What’s the recipe for a “real leader?”
Many companies today are cursed with bosses who aren’t leaders.
While companies should always strive to put true leaders into authority positions, sometimes you find bosses who aren’t real leaders. Fortunately you can also have leaders who don’t hold an “official” leadership role. These “informal leaders” are some of the most valuable people in your organization.read more
Sometimes leadership lessons come from the most unlikely places – like my 12-year-old daughter. This weekend, as we drove across a bridge, she taught me about perspective.read more
Jordan Spieth scored a 7 on a par 3 at the Masters last weekend. What does that have to do with leadership?read more
By now you’ve probably heard about the Panama Papers – the 11.6 million files leaked from the database of the world’s fourth largest offshore law firm in, you guessed it, Panama. The documents name a number of notable international politicians, business leaders and celebrities who are said to be using offshore bank accounts to hide their money or avoid paying taxes. Click here to brush up on details of the scandal.
Leadership Lessons from the Panama Papers Scandal
One important leadership aspect of this story was first called out by Geoff Colvin in his Fortune article. He states that discoveries like the Panama Papers – where we find that our elected leaders aren’t what we thought they were – are becoming less and less of a “scandal.” Sadly, we are beginning to expect this kind of reality from our leadership. This begs the question: “Are today’s leaders more corrupt, venal, or dishonest than yesterday’s?”
“Human nature being what it is, it’s hard to believe that they are,” Colvin writes.
But they appear to be. And that’s all that matters.read more
My team and I are excited to bring you the first video in a series, The Approachability Minute. In these videos, I will touch on some of the main concepts of Approachable Leadership. Each video will be just a few minutes long so you watch quickly, gain some insight, and hopefully leave that minute with some new ideas to improve your leadership immediately.
Our first video asks, “What kind of space are you creating at work?”read more
We should encourage creativity in our frontline coworkers.
One study found that “service creativity,” or the creativity of frontline service employees, “directly [affects] customer service ratings.”
The problem in today’s workforce is that most of the time, frontline coworkers aren’t given the freedom to be creative.
How can leaders help create an environment like this? Approachability doesn’t hurt. Here’s Burkus:
“Managers can play a key role in facilitating the creativity of front-line staff by expressing confidence in their service employees and seeking out employees’ opinions on resolving customer issues or providing service.”
Nothing makes you more approachable than seeking out your coworker’s thoughts and opinions. You show them their views are valuable to you and the organization. The more you invite creative thinking, the more coworkers will embrace it on their own.read more